Project background - to be written.

This project was a component of the e-Macao Project which was executed from 2004 to 2006. The e-Macao Project aimed at advancing the state of Electronic Government in Macao by establishing a government-wide direction for its development and then creating an initial impetus in this direction within individual agencies.

e-Macao followed five design principles:
1. Training - local expertise for software development is more important than a "finished" system.
2. Development - technical training should be accompanied by concrete development efforts.
3. Infrastructure - development should focus on software infrastructure, not on individual e-services.
4. Analysis - development should be carried out rigorously, paying due attention to analysis and modelling.
5. Research - a technical development effort cannot exist without a research component to guard its quality.

Project objectives:

Gaining experience with e-Government development through the implementation of prototypes for G2C, G2B, G2G. Common functionality is identified and implemented as infrastructure support: Requirements, Modeling, Design, and Implementation.

Project activities - to be written.

• Report 4: e-Service Development - Electronic Delivery of Social Welfare Services.
• Report 5: e-Service Development - Electronic Delivery of Licensing Services.
• Report 6: e-Service Development - Core Government Message Gateway.
• Report 7: Infrastructure Development - Overview.
• Report 8: Front-Office Framework.
• Report 9: Back-Office Framework.
• Report 10: Government-Wide Workflow.
• Report 11: Extensible Government Message Gateway.
• Report 12: Infrastructure Management Services.
• Binary: e-Service Development - Electronic Delivery of Welfare Services.
• Binary: e-Service Development - Electronic Delivery of Licensing Services.
• Binary: e-Service Development - Core Government Message Gateway.

This project significantly contributed to the e-Macao Project, which has confidently achieved its original objectives both in terms expected deliverables and their quality. In several areas, it actually achieved much more than what was originally planned. For instance, while the plan was to assess e-readiness of just 5 government agencies, in practice 44 agencies were assessed. Technical training was planned for 35 government trainees with a single development project to practice the skills learnt, while delivered to 144 trainees with 12 development projects executed by cross-agency teams. Beyond the deliverables produced, the project has achieved a significant impact on the state of Electronic Government in Macao in several areas described above, and contributed to establishing a solid foundation for its future development.

Project duration - to be written.

Project schedule - to be written.

UNU-IIST partners on this project were the Government of Macao, including 44 agencies in all vertical areas of the Government (Administration and Justice, Education and Culture, Finance and Economy, Security, and Transport and PublicWorks), University of Macau and INESC-Macau.

Project risks - to be written.

Project conclusions and lessons learnt - to be written.